Privacy Policy

This Privacy Policy explains how dotcompals collects, uses, stores and shares personal information when you visit dotcompals.org, contact us, purchase a service, or engage us for digital marketing, analytics, website or consulting work.

1. Who we are

This website is operated by dotcompals, an India-based digital marketing and technology services provider.

2. Information we may collect

• Contact information, such as name, email, phone number, company name and website URL.
• Project information, including campaign objectives, advertising account IDs, analytics properties, website details, briefs, reports and communications.
• Billing and transaction information, such as transaction references, service purchased, amount and payment status. We do not need or intend to directly store full card or bank credentials when payment is processed by a third-party payment provider.
• Technical information, such as IP address, browser/device information, referring page, pages viewed and diagnostic or security logs created by hosting, security or analytics systems.
• Analytics and advertising data where analytics or marketing technologies are enabled.
• Information you voluntarily provide through email, forms, calls, file uploads or other communications.

3. Why we use personal information

• respond to enquiries and prepare proposals;
• provide, manage and support purchased services;
• verify payments and maintain accounting or transaction records;
• communicate about project status, access requirements and deliverables;
• operate, secure, troubleshoot and improve the website;
• measure website and marketing performance;
• prevent abuse, fraud or unauthorised activity;
• comply with legal, tax, regulatory or contractual obligations; and
• send marketing communications where permitted and appropriate, with an opt-out where applicable.

4. Consent and lawful processing

Where consent is required, we aim to obtain clear consent for the specified purpose and provide a practical way to withdraw it. In other situations, information may be processed where reasonably necessary to provide a requested service, comply with law, protect legitimate business or security interests, or for another lawful purpose permitted under applicable Indian law.

Withdrawing consent does not normally affect processing that was already lawful before withdrawal, and it may prevent us from continuing a service where the information is necessary to perform that service.

5. Client account access

For services involving Google Ads, Google Analytics, Google Tag Manager, Meta, WordPress, hosting, CRM or similar systems, we may need access to client-controlled accounts. Wherever possible, clients should provide access through the platform's official user, partner, manager or delegated-access system.

Do not send passwords by ordinary email. Access should be limited to the level reasonably necessary for the work and may be removed by the client when the engagement ends.

6. Payments

Online payments may be handled by third-party payment providers such as PayPal. Payment providers process payment information under their own privacy policies, security controls and terms. dotcompals may receive information such as your name, email, transaction ID, payment status, amount and purchased service, but we do not need to receive complete card details merely to process a standard PayPal transaction.

7. Cookies and analytics

The website may use cookies, local storage, tags, pixels or similar technologies for essential website operation, security, preferences, analytics, advertising measurement or campaign attribution. Where non-essential tracking requires consent, we may present a consent mechanism. Browser settings can also restrict or delete cookies, although disabling some technologies may affect website functionality or measurement.

8. Third-party services

Depending on the website configuration and client engagement, information may be processed through hosting companies, email providers, analytics platforms, advertising platforms, payment processors, security/CDN providers, CRM systems, collaboration tools and cloud storage providers. These providers may process information in India or other countries according to their infrastructure and contractual terms.

9. Sharing of information

We do not sell personal information as a standalone commercial product. We may share information with service providers needed to operate the website or deliver the requested service; contractors or professional advisers where reasonably necessary; parties you authorise; competent authorities where legally required; or where reasonably necessary to investigate fraud, abuse or security incidents.

10. Data retention

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide or support services, maintain legitimate business records, resolve disputes, enforce agreements, or meet legal, tax and accounting obligations. When no longer reasonably required, information may be deleted, anonymised or securely archived as appropriate.

11. Security

We use reasonable technical and organisational safeguards appropriate to the nature of the information and services provided. However, no internet transmission, website or storage system can be guaranteed completely secure. Clients are responsible for maintaining appropriate security for their own accounts, devices and credentials, including multi-factor authentication where available.

12. Your choices and rights

Subject to applicable law and relevant exceptions, you may contact us to ask what personal information we hold; request correction or updating; request deletion where applicable; withdraw consent where processing is based on consent; raise a grievance; or opt out of non-essential marketing communications.

To make a privacy request, email [email protected] with enough information to identify the relevant interaction or account.

13. Children's privacy

dotcompals' professional services are intended primarily for businesses and adults. We do not knowingly seek to collect personal data from children for behavioural advertising or professional-service sales. If you believe a child has provided personal information inappropriately, contact us.

14. International clients and data transfers

We work with clients and technology providers that may be located outside India. As a result, personal or project information may be transmitted or processed across borders where permitted by applicable law and reasonably necessary for the engagement.

15. External links

The website may link to third-party websites or services. Their privacy practices are outside our control. Please review their policies before supplying personal information.

16. Changes to this Privacy Policy

We may update this Privacy Policy when our services, technologies or legal obligations change. The revised version will be published on this page with an updated effective date.

17. Contact and grievance handling

We will make reasonable efforts to acknowledge and address legitimate requests within the time required by applicable law.

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Legal context: This is a general India-oriented policy drafted with regard to the Information Technology Act, 2000, applicable rules, the Digital Personal Data Protection Act, 2023 and rules/notifications made under it as they become applicable. It is not a substitute for legal advice tailored to your exact business and data flows.